How long does it take to set up?
Not long. Most of it is deciding where the tags go, and there’s nothing to install.
Do my team need to do anything?
Each of them joins from an invite you send. That’s what puts their name on the list for customers to pick, and after that there’s nothing they have to do. Have a word with them first, though — they’re the heart of this. Let them know it’s simply a way for customers to say thank you: never a scoreboard, never used against them.
What happens when someone new joins?
Invite them from your dashboard and they get their own wall. The tags stay the same — new people appear on the list once they’ve joined.
What if someone writes something unkind?
Kind words reach your team straight away, with no waiting for approval. If one is ever unkind or inappropriate, you can hide it in one tap and it comes off their wall straight away.
Does this replace our Google reviews?
No — it works alongside them, and makes leaving one easier. Once a customer has written their kind words, SendPraise offers to copy them and open your Google page in one tap, so sharing them publicly takes seconds. Offered, never forced.
Whose kind words are they, and who sees them?
They belong to the person they were written for. Their wall is theirs: the rest of the team can’t see it, and it only goes public if they choose to share a link, which they can take back. You see every kind word on your dashboard.
What do you do with people’s data?
As little as possible. Customers stay anonymous unless they choose to add their first name, there are no advertising cookies or trackers, and the privacy policy lists anything else we ask for, which is optional too.
What if hardly anyone uses it?
That’s what the free month is for: you’ll know whether your customers take to it before billing starts. If it isn’t working for your place, send the kit back.
