The good mostly goes unsaid.
Every shift is full of small kindnesses: a name remembered, a table cleared, a rough morning turned round. Most are never mentioned. Here’s why that matters, to the people who do them and to the customers who come back.
“She remembered my name and my usual.”
“She remembered my name and my usual.”
Thanks! See you tomorrow.
…it’s that saying it out loud is hard.
Telling someone at the till that they made your morning takes a kind of nerve most of us don’t have before a coffee. So the thought stays a thought, and the person who earned it never finds out. SendPraise puts a tag on the table, so the thought has somewhere to go.
- Writing it is easier than saying it, and it can stay anonymous
- About thirty seconds, with no app and no account
…people who hear they did well are more likely to stay.
Recognition isn’t a perk. It’s the difference between work that feels seen and work that feels like shouting into a void.
Being recognised
45%
less likely to have left their job two years later, among people who felt well recognised at work. Yet only about one in five say they get the right amount of recognition.
Gallup and Workhuman, 2024. A US study that followed nearly 3,500 employees from 2022 to 2024.
Hospitality feels it most
of staff leave their employer in a year. No UK industry loses people faster, and the work is skilled, warm and mostly unseen. CIPD analysis of the ONS Annual Population Survey, January 2022 to December 2023.
And customer loyalty
10%
higher customer loyalty and engagement in the most engaged teams than the least engaged. One of the twelve questions Gallup uses to measure engagement is, in essence: “Has anyone praised your work this week?”
Gallup, Q12 meta-analysis, 2020: 112,312 teams and 2.7 million employees.
People come back for a feeling, not an absence of problems.
They don’t return hoping things have improved. They return for what’s special: the welcome, the smile, the small conversation that made their day. The people who give that feeling all day deserve to feel it too.
One kind word comes back around.
- 1Someone on your team does something lovely
- 2A customer tells them, with a tap at the table
- 3They feel valued, and it shows
- 4Customers feel it too
…and round it goes
…so we’re building the other half.
Most feedback is built to catch what went wrong: complaints, bad reviews, the manager’s checklist. That’s what gets acted on, while the good rarely reaches the people who did it.
Feedback became a word people brace for. We’d like it back, and it starts with a thirty-second note at the table.
Your first month is free. No minimum term.
What we’re working towards
- More people hearing that they made someone’s day
- Giving praise as normal as leaving a complaint
- A kind word made easy, however shy you are
- Something good to talk about with your team
Where the numbers come from
- Gallup and Workhuman, Employee Retention Depends on Getting Recognition Right (opens in a new tab), 18 September 2024. Nearly 3,500 US employees, followed from 2022 to 2024. The source of the 45% and the “one in five” (22%).
- CIPD, Benchmarking employee turnover (opens in a new tab), analysing the ONS Annual Population Survey, January 2022 to December 2023. The source of the 52% and the 34%, and of hospitality having the highest turnover of any UK industry.
- Gallup, The Benefits of Employee Engagement (opens in a new tab), reporting its 2020 Q12 meta-analysis of 456 studies, 112,312 teams and 2.7 million employees: top-quarter against bottom-quarter teams. The source of the 10%. The twelve questions are on Gallup’s Q12 page (opens in a new tab).
Drawings of people: Open Peeps by Pablo Stanley.